New Spam Blocking Regulations in Ukraine
Starting from October 2, 2023, new regulations have come into effect in Ukraine, enabling mobile operators to block spam numbers. The Ministry of Digital Transformation has provided detailed guidance for Ukrainian citizens.
“Tired of receiving calls from advertisers? The new rules will help you get rid of such nuisances,” reads the official statement.
The ministry advises Ukrainians to file complaints about spam with their mobile operator, the government hotline, or through the website of the National Commission for the Regulation of Electronic Communications.
The operator will verify the complaint and block the number if it meets at least two of the following criteria:
- calls made without communication;
- average call duration over a week is less than 60 seconds;
- over 50% of calls are to different numbers;
- the number cannot be returned a call;
- pre-recorded messages played during the call;
- complaints from subscribers;
- less than 5% of calls result in a conversation;
- the number is for calls only, not for SMS or internet.
These rules are enshrined in the Cabinet of Ministers' resolution dated June 25, 2025, No. 761 “On the Approval of the Rules for Providing and Receiving Electronic Communication Services.”
